Terms & conditions

Ripples showrooms are franchisees who operate their own independent business under licence from Ripples (Holdings) Limited a company registered in England and Wales. Our company registration number is 07787699 and our registered office is at 6b Prince Morris House, Cavalier Court, Bumpers Farm, Chippenham, Wilts, SN14 6LH. Our registered VAT number is GB122966214. We can be contacted on 01225 335 111 or by email at info@ripples.ltd.uk You can also write to us at PO Box 4051, Bath, BA1 0EQ.

All Ripples showrooms operate the same set of Terms & Conditions that have been personalised to provide the respective contact and company information required.

1. THESE TERMS

1.1 What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods or design services. We do not have any responsibility for the installation of goods. Installation shall be governed by a separate contract between you and your chosen installation contractor and we shall have no obligations or responsibilities regarding installation. This will include (but shall not be limited to) where we have recommended an installation contractor.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us by signing our quotation, order acknowledgment or confirming your order in writing (including via email). These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are. We are Ripples (Holdings) Limited a company registered in England and Wales. Our company registration number is 07787699 and our registered office is at 6b Prince Morris House, Cavalier Court, Bumpers Farm, Chippenham, Wilts, SN14 6LH. Our registered VAT number is GB122966214.

2.2 How to contact us. You can contact us by telephoning us at 01225 335 111 or by writing to us at PO Box 4051, Bath, BA1 0EQ or emailing info@ripples.ltd.uk

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. OUR CONTRACT WITH YOU

3.1 Quotations. Our quotations are subject to withdrawal at any time before you place an order with us and our quotation shall be deemed to be withdrawn unless you place an order with us before the date on which the quotation is stated to expire.

3.2 How we will accept your order. Our acceptance of your order will take place when we issue you with an order acknowledgement, at which point a contract will come into existence between you and us.

3.3 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the products. This might be because the products are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the products or because we are unable to meet a delivery deadline you have specified.

3.4 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.5 We only sell to the UK. Our brochure and website are intended solely for the promotion of our products in the UK. If you are resident outside of the UK, please contact us to find out if we are able to supply to you.

4. OUR PRODUCTS

4.1 Products may vary slightly from their pictures. The images of the products in our brochure or on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours or the printed pictures in our brochure accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because our some of products are made to measure, all sizes, weights, capacities, dimensions and measurements indicated on our website may vary by a certain tolerance. Please contact us to discuss the tolerances applicable for the products you have chosen.

4.2 Product packaging may vary. The packaging of the product may vary from that shown on images on our website or in our catalogue or brochure.

4.3 Making sure your measurements are accurate. If we are supplying the products to measurements you have given us you are responsible for ensuring that these measurements are correct. If we carry out a survey and take measurements for the products, please note that this is likely to be prior to your bathroom has been stripped of tiles, adhesive and plaster and before existing products are removed. Therefore, the measurements we take will not be precise and are used as a guide for design only. As such, your installation contractor should always carry out their own site survey and take measurements.

5. DESIGN SERVICES

5.1 If we agree to provide a design service to you, we will provide recommended designs for the fitting and display of goods however we shall not be responsible for the installation of the goods. Any installer should be familiar with industry standards and the manufacturer whose products are being installed.

5.2 Any designs, drawings or inventions made during our design services shall belong to us and shall not be used by you for any purpose other than for the installation of the goods purchased from us.

5.3 Where we provide a design service, we may provide your installation contractor with detailed design drawings and instructions which you should ensure that your installation contractor follows. Our to scale drawings are for guidance only and you should ensure that your installation contractor carries out their own site survey and measurements before commencement of installation and that such survey is compared with our recommended designs and drawings. We shall not be responsible where the installation contractor does not comply with our recommended designs during installation.

6. RIGHTS TO MAKE CHANGES

6.1 Your rights to make changes. If you wish to make a change to the products you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the products, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

6.2 Our rights to make minor changes to the products. We may change the products to reflect changes in relevant laws and regulatory requirements.

6.3 Our rights to make more significant changes to the products and these terms. In addition, we may propose substitute products where the products you have ordered are not available for any reason. If we do so, any changes will be subject to your agreement.

7. PROVIDING THE PRODUCTS

7.1 Delivery costs. The costs of delivery will be as set out in our quotation.

7.2 When we will provide the products. During the order process we will let you know when we will provide the products to you. We will update you to confirm dates on which products will be delivered or supplied. Any dates that we provide are estimates only and failure to deliver on these dates shall not entitle you to cancel the contract. If delivery of any of the products within a particular timescale is essential, you must notify us of this in writing at the time of your order.

7.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.4 Collection by you. If you have asked to collect the products from our premises, you can collect them from us at any time during our opening hours by prior appointment.

7.5 Delivery to you. If you have asked us to deliver the products to you, we will agree delivery dates with you. If you fail to agree a delivery date with us, we shall be entitled to attempt delivery of the products to you on reasonable notice. Deliveries may be made in instalments.

7.6 If you are not at home when the product is delivered. If no one is available at your address to take delivery, we will contact you to discuss redelivery or to arrange your collection of the products from us. We may charge you for storage costs and further delivery costs

7.7 If you do not collect or accept delivery. If you do not collect the products from us as arranged or you are not at home when we attempt delivery, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.

7.8 You must carefully check products when they are delivered. Due to the nature of bathroom installation projects, there is often a delay between our delivery of the products and the installation of them. For this reason, it is possible that products can become damaged after delivery for which we will not be responsible. To help us identify where damage is down to us, we ask that you check your order as soon as possible on delivery (and at least within 7 days of delivery) to inspect the products for any damage. Any damage to packaging which is easily visible on delivery should be notified to us within 24 hours of delivery as this may indicate that the products are damaged. We will not be responsible for any damage which has not been notified to us within these timescales.

7.9 Do not install products you believe to be defective or incorrect. You should, or you should instruct your installation contractor to, inspect the products prior to installation to identify whether they are defective or not. Do not install products that you believe to be incorrect or defective and contact us to let us know.

7.10 When you become responsible for the product. The product will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from us.

7.11 When you own goods. You own a product which is goods once we have received payment in full.

7.12 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (see clause 10.1) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.13 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

(a) deal with technical problems or make minor technical changes;

(b) update the product to reflect changes in relevant laws and regulatory requirements;

7.14 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 6 months and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

7.15 We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 8.4) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. As well as suspending the products we can also charge you interest on your overdue payments (see clause 8.5).

8. PRICE AND PAYMENT

8.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price set out in our quotation or, where no price has been quoted, the price list in force at the date of your order unless we have agreed another price in writing. We take all reasonable care to that the price of product advised to you is correct. However please see clause 8.3 for what happens if we discover an error in the price of the product you order.

8.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

8.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.

8.4 When you must pay and how you must pay. When you must pay depends on what product you are buying:

(a) For most products you must make an advance payment of 50% of the price of the products at the point of order with the balance of the price being payable with 14 days of notification by us to you that the products are ready for collection or delivery. In the event that payment is required in full on placing the order, such as when the goods are required within 14 days, this will be stated on the order.

(b) For products which have a short lead time you must pay for the products at the point of order, unless we agree credit terms with you. We will let you know at the point of order if this applies to the products you have ordered.

8.5 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 5% a year above the base lending rate of Barclays Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount. If you do not make any payment to us by the due date we may also suspend any further deliveries of products to you until payment is made.

8.6 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

9. YOUR RIGHTS TO END THE CONTRACT

9.1 You can always end the contract for the supply of products within 7 days of order. You may contact us at any time within 7 days of the date of your order to cancel the contract and receive a full refund.

9.2 What happens if you have a good reason for ending the contract. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided or have not been provided properly and you may also be entitled to further compensation. The reasons are:

(a) we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.3);

(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 6 months; or

(e) you have a legal right to end the contract because of something we have done wrong.

9.3 Returning products after ending the contract. If you end the contract after products have been dispatched to you and (because we cannot recall them) they are delivered to you, you must return them to us. If you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you are exercising your legal rights to end the contract because of something we have done wrong then we will pay the costs of return. In all other circumstances you must pay the costs of return.

10. OUR RIGHTS TO END THE CONTRACT

10.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

(a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;

(d) if you become bankrupt.

10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

10.3 We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. If this happens, we will endeavour to help you select an alternative product. If we are unable to agree the alternative product, we will refund any sums you have paid in advance for products which will not be provided.

11. IF THERE IS A PROBLEM WITH THE PRODUCT

11.1 Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

11.2 Warranty. We offer the following warranty which is in addition to your legal rights (as described in clause 11.1) and does not affect them. We warrant that the goods will meet their published specification at the time of delivery and will be free from material defects in material and workmanship for a period of 12 months from the date of delivery however we shall not be liable under this warranty where:

(a) in respect of any defect arising from fair wear and tear, defective or negligent installation, wilful damage, negligence, abnormal working conditions, failure to follow the manufacturer’s instructions (whether oral or in writing), industry standard installation methods and/or our design layout/notes, misuse or alteration or repair of the goods without our approval;  

(b) if the total price for the goods has not been paid by the due date for payment.

Our sole liability under this warranty in respect of any valid claim will be to replace the goods the Buyer the price of the goods (or a proportionate part of the price) to you.

11.3 How to tell us about problems. If you have any questions or complaints about the product, please contact the showroom you purchased from. A full list of the Ripples showrooms is included on the website www.ripplesbathrooms.com

11.4 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection.

12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987. As we do not provide installation services, we are not responsible for installation services.

12.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13. HOW WE MAY USE YOUR PERSONAL INFORMATION

How we may use your personal information. We will only use your personal information as set out in our Privacy Policy.

14. OTHER IMPORTANT TERMS

14.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract,

14.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

14.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

14.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

14.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.